2.4 Ghz network broken out-of-the-box. Worst customer support I have ever seen!
Update 3 (08/2019):Here I am trying to use the warranty once again now that they have the router in stock magically. NOPE. Still no luck. They started a replacement process and were supposed to ship me a new router. Instead, I got multiple emails stating that I sent them a router with water damage and that they were not going to fix it. I NEVER SENT THEM ANYTHING. How incompetent can you be to get things mixed up this badly! I wish I were kidding.If anyone from Asus is reading this, go check my case and your mind will be blown by the mess you have made out of this simple thing: ASUS Service NoN191207669 Rma NoUSBVKC0045--------Original review below:I should have paid closer attention to other reviews before buying this router. This is an extremely expensive router, and for the amount of money I paid, I most definitely did not expect to have the experience I am having.THE GOOD: My 5 Ghz network is excellent and very stable. That is it though.THE BAD: As others have mentioned, the 2.4 Ghz network on this router is awful. There must be something terribly wrong with the design of this router since so many people experience this issue. It first started with my router randomly dropping my devices that were connected to that network. At first I thought this was an issue with my devices since I refused to believe a router this expensive would be having these issues. Then the issue became a lot more frequent, and by then it was too late for me to return this garbage back since I've had it for over 2 months. Now the router won't even try to create a 2.4 Ghz network anymore so all of my older devices that are only compatible with that frequency are deemed useless. I should mention I'm a fairly savvy person and I have tried everything I could to address this issue. I installed 4 different firmwares and none provided me stability. I tried manually selecting all possible settings combinations for that network. All to no avail. Then I gave up and decided to contact Asus and use my warranty.THE AWFUL: Their warranty service sucks! I can't emphasize how disappointed I am. First of all it took me a long time to even figure out how to request service for this router. Then I learned that if I were to use my warranty, I'd have to pay for the shipment of the router both ways and if they decided they couldn't reproduce the problem (which other customers said actually happened), they'd probably just send me the defective unit back. After an incredibly long discussion with one of their representatives, they said they'd ship me a replacement unit so that I could have internet at home while they service my broken router. Mind you, I had to pay the FULL MSRP PRICE FOR A NEW ROUTER plus 2-day shipping (the cheapest option they had). Now you ask... did I get a replacement router in 2 days Obviously not! It's been a week and they are still SEARCHING FOR A REPLACEMENT UNIT IN THEIR INVENTORY! How is that even possible! This thing is in stock everywhere! I paid full price for a replacement unit (which, again, is definitely NOT CHEAP) and I paid for 2-day shipping. What on earth! They said the money I paid for the replacement unit will be reimbursed once they receive my broken router, but I don't even know when that will happen anymore. Also, by then I will have wasted a ton of money on 2-day shipments, a ton of time and energy, and my patience. How can you charge me all of that (which in my opinion you should just do for free since my router has a common issue known to you) while not even having a replacement unit in stock Just ridiculous.I hope someone from Asus reads this. And if not, I at least hope potential buyers do and avoid this particular router at all cost!Update 1 (12/06):I have followed-up with Asus and so far have not been given a reasonable resolution.After 9 days of me submitting my payment information for a replacement router and not getting any updates, they have confirmed that they have no stock for this router and can't send me a replacement. I'm guessing this model is getting out of production for being so problematic .They also want me to ship my faulty router to them and pay for it myself. I'll likely have to wait a few decades until the item is serviced and I'm not even sure it will actually get fixed given other reports and the fact that Asus is no longer stocking this item.I'm now debating if I should just throw this away and buy another router by a reputable brand, or if I should live without internet for the time it will take asus to attempt to fix mine.Update 2 (12/07):Asus doesn't seem to be producing this router anymore and they don't expect to have it in stock. They also refused to send me a different router as its replacement.I can't ship my ONLY router to Asus and wait for it to get fixed indefinitely. It's not even clear if it would get fixed anyway. So I chose to keep this partially functioning attempt-of-a-router, and replace the dead 2.4 GHz band with a network with the same name created by a 15 mini-router I had laying around. That seems a lot more stable and reliable than what this 200 gives me.Avoid anything network-related made by Asus!!